Figure out what you really want and make your day-to-day actions support you along the way. It’s the end of the year and time for the obligatory Goal Setting blog post about how to make your dreams come true in 2015. But for the end of 2014 and for the…
Introduce a little magic into your client experience to surprise and delight. How do you create magic in the experience you offer your clients? Do you surprise and delight? Are you building loyalty or simply delivering your service? I just returned from Disneyland where I witnessed mastery of The Client…
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